Technical operations profile / New York City

Juan R. Reynoso

Maintenance, fleet, and inventory technical operations specialist focused on reliability, readiness, and control.

Technical operations profile focused on maintenance execution, fleet coordination, inventory discipline, and KPI visibility across complex operating environments.

Contact → View Portfolio →
Maintenance management
Fleet & asset operations
KPI governance
Experience
15+ years
Metro, fleet, service, and maintenance operations.
Location
NYC Metro Area
Available for remote roles and cross-functional coordination.
Languages
English & Spanish
Bilingual communication across field
10,000+
Assets managed
Power BI + Excel + Python
KPI reporting stack
95%+
Assets availability over 10+ years

Work Experience

Roles focused on maintenance leadership, fleet operations, asset oversight, and inventory control.

Operations & Inventory Control Coordinator
M&T Equipment Funding LLC / Tower TLC Leasing & Rental
New York, NY2024 – Present
Asset status oversightFleet operationsInventory controlKPI frameworksVendor coordination
  • Current role: lead daily inventory and fleet-operational workflows, coordinate with service vendors, and maintain asset-status oversight across active units.
  • Lead KPI frameworks for downtime, repair cycle time, parts consumption, and cost exposure to support management decisions and performance reviews.
  • Use Power BI, Excel, and Python to standardize reporting and improve visibility for operations, finance, and leadership teams.
Maintenance & Fare Collection Manager
Metro de Santo Domingo
Santo Domingo, DR2009 – 2024
Maintenance managementQuality controlKPIsPublic transport
  • Directed maintenance and quality control for automated fare collection systems while supervising ticketing operations teams.
  • Oversaw service quality for SCADA, CCTV, access control, TETRA radio, telephony, and related operational subsystems.
  • Implemented KPI and SLA tracking to improve response discipline, service continuity, and cost accountability.
Technical Assistant – Citizen Observatory
Ayuntamiento del Distrito Nacional
Santo Domingo, DR2007 – 2008
Field data collectionMonitoringQuality oversight
  • Collected, verified, and documented operational service data for municipal performance monitoring.
  • Supported service-quality evaluation and compliance tracking through structured field reporting.

Skills & competencies

Management capabilities and operating disciplines used to improve reliability, control costs, and support execution.

Leadership & Supervision
Operational direction and team alignment
Supervision of maintenance, inventory, and support workflows with clear ownership, escalation paths, and execution standards.
Maintenance & Asset Management
Reliability, downtime reduction, and service continuity
Preventive and corrective maintenance control for complex systems and fleet assets, with focus on readiness and operational continuity.
Inventory & Financial Control
Parts governance and cost visibility
Inventory oversight for stock availability, usage control, reorder discipline, and spend monitoring across maintenance activities.
Fleet & Recovery Coordination
Asset movement and vendor execution
Coordination of dispatch, recovery, and external service providers to improve turnaround, accountability, and status transparency.
Performance Management Tools
KPI dashboards and management reporting
Applied as management tools for KPI tracking, operational visibility, and decision support across maintenance, fleet, and inventory functions.
Background & Credentials
Professional history, education, and certifications
For background and education, see About. For courses and certifications, see Courses & Certifications.

Education

Academic background that supports structured analysis, technical discipline, and process-focused operations work.

Higher Technical Degree in Food Technology
Autonomous University of Santo Domingo (UASD)
Completed higher education studies in Food Technology, strengthening a technical foundation in food science, quality standards, and process control.

Courses & Certifications

Professional development and technical training supporting operations, analytics, and maintenance leadership.

Introduction to Scrum Master Training
2025
Learn Quest - Coursera
Course
Operations
Budgeting and Schedulling Projects
2025
UCI - Coursera
Course
Analytics
Inventory Management
2024
UCI - Coursera
Course
Operations
Data Analysis & Data Visualization Foundations
2022
IBM - Coursera
Course
Analytics
Google Data Analytics
2022
GOOGLE - Coursera
Certification
Analytics
Excel Skills for Businesses
2022
McGuire University - Coursera
Course
Analytics
Python for Data Analysis
2022
Coursera
Course
Analytics
Excel Skills for Data Analytics and Visualization
2022
McGuire - Coursera
Course
Analytics
Power BI - Complete Course
2022
Coursera
Course
Analytics
Project Management Principles
2022
UCI - Coursera
Course
Operations
Retrieving, Processing & Visualizing
2022
UOM - Coursera
Course
Analytics
Internal Auditor — ISO 9001:2015
2020
INFOTEP
Certification
Quality
Big Data & Asset Management
2019
DB Rail Academy - Alamys
Course
Analytics
Motorola Tetra Programation
2015
Teknowlogic
Course
Security Systems
Access Control System
2014
THALES
Course
Security Systems
Axle Counters
2014
THALES
Course
Rail Systems
Switch motor
2014
THALES
Course
Rail Systems
Ticketing Management
2014
THALES
Course
Operations
CCTV System
2013
THALES
Course
Security Systems
TETRA System
2013
THALES
Course
Security Systems
Intrusion Detection System
2013
THALES
Course
Security Systems
Telephony System
2013
THALES
Course
Security Systems
Megaphone System
2013
THALES
Course
Security Systems
VICOS Operation Management L1 Depot
2012
Rail Automation Academy
Certification
Rail Systems